Privacy Policy

Friends with Frank Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.friendswithfrank.com (the “Site”).

Friends with Frank Group Pty Ltd (trading as Friends with Frank) and any subsidiaries and affiliates (collectively referred to in this policy as “Friends with Frank”, “we”, “our” or “us”) is committed to protecting your privacy and respect and uphold your rights under the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) together with any other applicable legislative or regulatory instrument. By using this website or providing us with your personal information, you agree to, and consent to the collection, use, holding and disclosure of personal information by Friends with Frank as set out in this policy.

Personal information we collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.” 

We collect Device Information using the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, or set up an account in the Site, we collect certain information from you, including without limitation your name, billing address, shipping address, payment information (including credit card numbers, PayPal account details, AfterPay account  details, ZipPay account  details), date of birth, email address, and phone number.  We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How do we use your personal information?

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:

  • Communicate with you;
  • Screen our orders for potential risk or fraud; and
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). The Device Information may also be used in our execution of advertising techniques like re-targeting, whereby data collected by us and / or a third party about your browsing and other internet usage may trigger targeted marketing because your use-profile has led us to ascertain that certain products or other marketing content may be of interest to you.  

With respect to Device Information, we use third parties such as Meta and Google for the provision of online services such as website analytics; personalised advertising; and social media engagement. Such third parties may also collect anonymous internet usage data. They may use cookies and other tracking technologies such as web beacons on our website in connection with these online services.

Advertisements or content may also be targeted to users based on location (identified via an IP address), gender, age and interests. No personal information will be collected on these occasions. These third parties may also transfer this information to other parties including where they are required to do so by law, or where such other parties process the information on their behalf.

You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You may be able to opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.

You can read more about how Meta uses your Personal Information here: https://www.facebook.com/privacy/policy/

Sharing your personal information

We share your Personal Information with third parties to help us use your Personal Information to conduct our business (including ecommerce). For example, we use Shopify to power our online store -- you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. Another example is that your Order Information, to the extent necessary, will be shared with freight and shipping service providers.

In addition, we may share data with trusted partners to help us conduct statistical and performance analysis. All such third parties are prohibited from using your personal information except to provide these services and they are required to maintain the confidentiality of your information.

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by changing your preferences on the sites and apps which distribute retargeting / targeted advertising:

Common links include:

  • FACEBOOK - https://www.facebook.com/settings/?tab=ads
  • GOOGLE - https://www.google.com/settings/ads/anonymous
  • BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Do not track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.  Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Cross-border disclosure

We may disclose your personal information to recipients overseas (including in the Philippines, Hong Kong and New Zealand) to assist us in providing you with products or services.

We will take such steps as are reasonable in the circumstances to ensure that the information that is transferred to third parties located outside of Australia will not be held, used or disclosed by the recipient of the information in a manner that is inconsistent with the Australian Privacy Principles.

Member Sign-Up / Subscription

By becoming a member of Friends with Frank (using one of the subscription forms or otherwise indicating you wish to become a member), you agree to receive occasional marketing, including by way of email/s to the email address you provide. Your permission can be revoked at any time by communicating same to hello@friendswithfrank.com.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, would like to opt-out of marketing materials, or make a complaint, please contact us by e-mail at:

hello@friendswithfrank.com

or by mail at:

Friends with Frank
Unit 2/30 Wangaratta Street
Richmond VIC 3121
Australia