Shipping & Delivery
Please allow for delays in shipping due to the current weather conditions in NSW. We have been advised by our courier partners to expect disruption and delays througout the network over the coming days. For furtner information, please reach out to hello@friendswithfrank.com.
Shipping
Orders are usually shipped next business day, however please note that there may be a delay during launches, sales and other busy periods.
Australia
We are currently offering free standard shipping on all Australian orders.
Many of our delivery partners are currently experiencing higher than usual demand. Please allow extra time for your order to be delivered. If your delivery is taking longer than expected after allowing for these delays, please lodge a late item enquiry with your corresponding delivery company, or contact our customer care team at hello@friendswithfrank.com.
Click and Collect
Free pickups are available for most styles at our showroom in Richmond, VIC. Please choose this option at checkout and your order will usually be ready for collection by the next business day. Click and collect hours are Wednesday-Saturday, 10am-3pm (excluding public holidays).
New Zealand
Friends with Frank is currently offering free shipping via Australia Post International Express for orders of $300 AUD or above. Orders below $300 will incur a $20 AUD flat rate shipping charge. Express shipping is also available via DHL Express for a $40 flat rate.
For orders of NZ $1000 or less, you will not have to pay anything to Customs, as GST is collected when you purchase your items. There is nothing else that you must do for your items to arrive.
Rest of World
Friends with Frank ships to many countries worldwide for a flat rate of AUD $30 per order.
Friends with Frank uses reputable shipping service providers including international partners of Australia Post.
We are unable to ship to the UK at this time.
Please note there are some shipping routes that have been suspended during the Covid-19 pandemic, please proceed to checkout to determine if we are able to ship to your country.
Customs / Import Duties & Taxes
In some jurisdictions, you may be required to pay customs and import taxes. All international customers (outside Australia and New Zealand) are responsible for the customs rates within their own country. Friends with Frank is legally required to declare the full dollar value paid on international shipments and must include an invoice for customs should they require it.
For further information, we recommend contacting your local customs office.
Delivery Times
Once dispatched you will receive shipping confirmation and tracking details. Please note during busy periods of high demand, delivery times may take an additional day.
SHIPPING INFO |
REGULAR POST |
EXPRESS POST |
|
AUSTRALIA (METRO AREAS) |
2 - 6 BUSINESS DAYS |
1 - 3 BUSINESS DAYS |
|
AUSTRALIA (NON-METRO AREAS) |
3 - 8 DAYS |
2 - 4 BUSINESS DAYS |
|
NEW ZEALAND |
5 - 8 BUSINESS DAYS |
2 - 4 BUSINESS DAYS |
|
INTERNATIONAL |
- |
10 - 15 BUSINESS DAYS |
Tracking your order
Upon dispatch, all customers will receive a shipping confirmation email, which includes tracking information.
Unfortunately, Friends with Frank cannot guarantee that you will receive your package within the expected time-frames. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. Some delays with the postal service are out of our control. Friends with Frank cannot be held responsibility for damaged, lost or stolen packages, once the item has been dispatched and/or marked as delivered and signed for.