SHIPPING

COVID-19 SHIPPING UPDATE

The Friends With Frank Melbourne warehouse remains open and is fulfilling orders daily. However, due to limited flights and social distancing measures required under COVID-19, your order may experience longer-than-usual shipping times and reduced trackability (due to capacity-constraints faced by Australia Post and other global shipping services). 

Express Post is still available within Australia, but Australia Post has temporarily suspended the guarantee of next day delivery within the Express Post network. 

Please allow an additional 5 business days for shipping. If you feel that your order has taken longer, after factoring in the delays, please email us at hello@friendswithfrank.com.

We thank you for your understanding and support of Friends With Frank during this time.

Australia

Friends With Frank offers a $12 flat-fee standard shipping service on all orders within Australia. Express post shipping is available within Australia for $20.

Domestic shipping is typically provided through Australia Post. 

New Zealand

Shipping to New Zealand is experiencing heavy delays in wake of the easing of restrictions, so please allow an additional 7-10 business days.

Friends With Frank ships to New Zealand for a flat rate of AUD $20.

Rest-of-World

Friends With Frank ships worldwide for a flat rate of AUD $30 per order.

Friends With Frank uses reputable shipping service providers including FedEx and international partners of Australia Post.

CUSTOMS / IMPORT DUTIES & TAXES

Shipping internationally does mean that you may be required to pay customs and import taxes. All international customers are responsible for the customs rates within their own country. Friends With Frank is legally required to declare the full dollar value paid on international shipments and must include an invoice for customs should they require it.

For further information, we recommend contacting your local customs office.

DELIVERY TIMES

All orders placed before 1pm AEDT will be processed same day. Once dispatched you will receive shipping confirmation and tracking details. Please note during busy periods of high demand, delivery times may take an additional day.

SHIPPING INFO

REGULAR POST

EXPRESS POST

AUSTRALIA

(METRO AREAS)

2 - 6 BUSINESS DAYS

1 - 2 BUSINESS DAYS

AUSTRALIA

(NON-METRO AREAS)

3 - 8 DAYS

2 - 4 BUSINESS DAYS

NEW ZEALAND

 -

3 - 5 BUSINESS DAYS

INTERNATIONAL

 -

5 - 9 BUSINESS DAYS

TRACKING YOUR ORDER

Upon dispatch, all customers will receive a shipping confirmation email, which includes tracking information. To help keep your order safe, Friends With Frank  orders require signature on delivery.

Unfortunately, Friends With Frank cannot guarantee that you will receive your package within the expected timeframes. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. Some delays with the postal service are out of our control. Friends With Frank cannot hold responsibility for damaged, lost or stolen packages, once the item has been dispatched and/or marked as delivered and signed for.