Shipping & Delivery
SHIPPING
Orders are usually shipped next business day, however please note that there may be a delay during launches, sales and other busy periods.
If you have ordered an item on pre-order, any other items ordered in the same transaction will not be shipped until all items are available to ship. Please order separately if you would like in-stock items to be shipped first.
Australia
We offer free standard shipping on orders of $300 or above.
Orders below $300 will incur a $10 flat rate charge for standard shipping, or $20 for express.
Pick Up
Please note that during the current lockdown, our Click and Collect pick up hours are limited to 10am - 2pm Monday to Friday.
We offer a Click and Collect option for our Melbourne based customers to pick up their orders from our Richmond Showroom. You will receive an email when your order is ready to pick up, usually next business day. Our pick up hours are between 10am and 4pm Monday to Saturday, exluding Public Holidays.
New Zealand
Friends with Frank is currently offering free express shipping to New Zealand for orders of $300 AUD or above. Orders below $300 will incur a $20 AUD flat rate shipping charge.
For orders of NZ$1000 or less, you don't have to pay anything to Customs, as GST is collected when you purchase your items. There's nothing else that you must do for your items to arrive.
Shipping to New Zealand is experiencing some delays due to COVID-19 impacts, so please allow an additional 3-7 business days.
Rest of World
Friends with Frank ships worldwide for a flat rate of AUD $30 per order.
Friends with Frank uses reputable shipping service providers including international partners of Australia Post.
Please note we are unable to ship to the UK at this time.
CUSTOMS / IMPORT DUTIES & TAXES
In some jurisdictions, you may be required to pay customs and import taxes. All international customers (outside Australia and New Zealand) are responsible for the customs rates within their own country. Friends with Frank is legally required to declare the full dollar value paid on international shipments and must include an invoice for customs should they require it.
For further information, we recommend contacting your local customs office.
DELIVERY TIMES
Once dispatched you will receive shipping confirmation and tracking details. Please note during busy periods of high demand, delivery times may take an additional day.
|
SHIPPING INFO |
REGULAR POST |
EXPRESS POST |
|
AUSTRALIA (METRO AREAS) |
2 - 6 BUSINESS DAYS |
1 - 2 BUSINESS DAYS |
|
AUSTRALIA (NON-METRO AREAS) |
3 - 8 DAYS |
2 - 4 BUSINESS DAYS |
|
NEW ZEALAND |
- |
3 - 5 BUSINESS DAYS |
|
INTERNATIONAL |
- |
3 - 9 BUSINESS DAYS |
TRACKING YOUR ORDER
Upon dispatch, all customers will receive a shipping confirmation email, which includes tracking information.
Unfortunately, Friends with Frank cannot guarantee that you will receive your package within the expected time-frames. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. Some delays with the postal service are out of our control. Friends with Frank cannot be held responsibility for damaged, lost or stolen packages, once the item has been dispatched and/or marked as delivered and signed for.