Shipping & Delivery
DECEMBER ORDERS
All orders placed during the holiday period in December can enjoy free express shipping on us! Available worldwide, until midnight 24 December. No code required, express shipping will be free to select at checkout.
SHIPPING
friends with frank offers a flat rate of $12.90 for regular shipping within Australia for all orders. Express post-delivery within Australia will be charged an additional $10.
friends with frank ships worldwide, including to the US, UK, Europe, New Zealand and South Africa. All international shipping is a flat rate of $29.90.
DELIVERY TIMES
All in stock orders will be dispatched within 24 hours of purchased. Please note during busy periods of high demand, delivery times may take an additional day.
|
SHIPPING INFO |
REGULAR POST |
EXPRESS POST |
|
AUSTRALIA (METRO AREAS) |
2-6 BUSINESS DAYS |
1-2 BUSINESS DAYS |
|
AUSTRALIA (NON-METRO AREAS) |
3-8 DAYS |
2-4 BUSINESS DAYS |
|
NEW ZEALAND |
- |
3-5 BUSINESS DAYS |
|
INTERNATIONAL |
- |
5-9 BUSINESS DAYS |
TRACKING YOUR ORDER
Upon dispatch, all customers will receive a shipping confirmation email. This email will include a Australia Post tracking link. To help keep your order safe, all friends with frank orders require a signature on delivery.
Unfortunately, friends with frank cannot guarantee that you will receive your package within the expected timeframes. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. Some delays with the postal service are out of our control. friends with frank cannot hold responsibility for damaged, lost or stolen packages, once the item has been dispatched and/or marked as delivered and signed for.