Shipping & Delivery
PICK UP
We offer a Click and Collect option for our Melbourne based customers to pick up their orders from our Richmond Showroom. You will receive an email when your order is ready to pick up, usually next business day. Our pick up hours are between 10am and 4pm Monday to Friday.
SHIPPING
Australia
Friends with Frank is currently offering free shipping of all orders within Australia.
Express post shipping is available within Australia for $20.
Domestic shipping is typically provided through Australia Post.
COVID-19 SHIPPING UPDATE
Due to limited flights and social distancing measures required under COVID-19, your order will experience longer-than-usual shipping times and reduced trackability (due to capacity-constraints faced by Australia Post and other global shipping services).
Express Post is still available within Australia, but Australia Post has temporarily suspended the guarantee of next day delivery within the Express Post network.
Please allow at least an additional 5 business days for shipping. If you feel that your order has taken longer, after factoring in the delays, we recommend following up with Aus Post and lodging a customer enquiry.
We thank you for your understanding and support of Friends with Frank during this time.
New Zealand
Friends with Frank is currently offering free shipping to New Zealand.
Shipping to New Zealand is experiencing some delays due to COVID-19 impacts, so please allow an additional 3-7 business days.
Rest of World
Friends with Frank ships worldwide for a flat rate of AUD $30 per order.
Friends with Frank uses reputable shipping service providers including FedEx and international partners of Australia Post.
Please note we are unable to ship to the UK at this time.
CUSTOMS / IMPORT DUTIES & TAXES
In some jurisdictions, you may be required to pay customs and import taxes. All international customers are responsible for the customs rates within their own country. Friends with Frank is legally required to declare the full dollar value paid on international shipments and must include an invoice for customs should they require it.
For further information, we recommend contacting your local customs office.
DELIVERY TIMES
All orders will be dispatched next business day. Once dispatched you will receive shipping confirmation and tracking details. Please note during busy periods of high demand, delivery times may take an additional day.
|
SHIPPING INFO |
REGULAR POST |
EXPRESS POST |
|
AUSTRALIA (METRO AREAS) |
2 - 6 BUSINESS DAYS |
1 - 2 BUSINESS DAYS |
|
AUSTRALIA (NON-METRO AREAS) |
3 - 8 DAYS |
2 - 4 BUSINESS DAYS |
|
NEW ZEALAND |
- |
3 - 5 BUSINESS DAYS |
|
INTERNATIONAL |
- |
3 - 9 BUSINESS DAYS |
TRACKING YOUR ORDER
Upon dispatch, all customers will receive a shipping confirmation email, which includes tracking information.
Unfortunately, Friends with Frank cannot guarantee that you will receive your package within the expected time-frames. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. Some delays with the postal service are out of our control. Friends with Frank cannot be held responsibility for damaged, lost or stolen packages, once the item has been dispatched and/or marked as delivered and signed for.