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FAQ

 

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

friends with frank offers a flat rate of $12.90 for regular shipping within Australia for all orders. Express post-delivery within Australia will be charged an additional $10. For our Melbourne customers we also offer a ‘click & collect’ option from our Showroom in Kensington. We will be in touch after your order has been placed to set up an appointment for you to come and collect your purchase. You can choose any of these options at the checkout.

friends with frank ships worldwide, including to the US, UK, Europe, New Zealand and South Africa. All international shipping is a flat rate of $30.00.

All in stock orders will be dispatched within 24 hours of being purchased. Please note during busy periods of high demand, delivery times may take an additional day.

 

WHAT DOES PRE ORDER MEAN?

Pre order means that the items have an expected delivery time frame. The expected date will be listed on the item on our e-boutique. For items that have sold out; we will endeavour to estimate our best expected delivery time frame.

 

CAN I REFUND OR EXCHANGE MY PURCHASE IF IT ISN'T RIGHT FOR ME?

We are committed to customer satisfaction. Our customers are welcome to return or exchange their purchases if they are not 100% happy with the style, colour or fit. See our returns and exchanges policy  for more.

Please reach out to us at exchanges@friendswithfrank.com for returns & exchange instructions.

 

HOW DO I KNOW WHAT SIZE I WOULD BE?

Refer to our sizing guide to assist you in choosing the perfect fit. Please note, if you’re after a fitted look; you should go with your regular size. However, if you’re planning to layer pieces (i.e. knit jumpers, long sleeve tops) under your jacket for the cooler months, we recommend going up a size. For any further sizing or product questions, please don’t hesitate to email us at sales@friendswithfrank.com; our team is here and happy to help!

 

WHERE CAN I TRY ON THE FULL AW18 RANGE?

We understand that buying online can sometimes be tricky, especially when there is are a few styles & colours you are trying to decide on. We are excited to share with our customers that for the first time our friends with frank HQ has a showroom where we welcome our customers to make an appointment to try on our full range & purchase from us. Our Showroom is based in Kensington, Melbourne and is open Wednesday – Friday 3pm-6pm. Please note this is available by appointment only. To make an appointment, please email sales@friendswithfrank.com.

 

DO YOU HAVE A BUY NOW, PAY LATER OPTION?

Yes! We have Zippay available through our e-boutique. Please note, when using Zippay, We do not offer returns on orders made through Zippay. We are separate entities and all sales are final. However, if your product is faulty or has been wrongly described, we will issue a refund, credit or exchange.

 

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