Careers
If you are interested in any of the positions below please email employment@friendswithfrank.com with a short cover letter and CV. We look forward to hearing from you!
We are seeking an experienced Operations Manager to strengthen the operational foundations of the business — ensuring accuracy, efficiency and clarity across retail, eCommerce and wholesale. This role plays a key part in enabling sustainable growth and supporting strong performance across the business.
WHAT WE OFFER:
• Real ownership – take the reins of the operational engine behind a growing fashion brand.
• Visibility – work closely with the CEO, Founder / Creative Director and senior team on the decisions that shape the business.
• Variety – from inventory and wholesale to store launches and activations, no two weeks look the same.
• Culture and perks – be part of a close-knit, creative team with generous staff discounts and team events.
• Growth – opportunity to build smarter systems and leave your mark as the business scales.
KEY RESPONSIBILITIES:
• Keep inventory and product data accurate and aligned across retail, warehouse and online channels
• Manage purchase orders, stock movements and reconciliations to keep our systems clean and aligned
• Coordinate wholesale orders end-to-end, including invoicing and payment follow-up
• Provide leadership and oversight to warehouse and operations support roles, ensuring clear priorities and accountability
• Oversee customer service operations, supporting escalations and ensuring issues are addressed at source
• Provide practical operational and analytical support to ensure our stores are set up for success
• Support operational delivery for new store builds, activations and archive sales
• Keep our stores and office running smoothly, coordinating maintenance and facilities as needed
• Spot opportunities to simplify processes and make the business run more smoothly
ABOUT YOU:
• 5–10 years’ experience in operations, retail operations or supply chain within a fast-growing consumer or fashion business
• Strong working knowledge of inventory / ERP systems (e.g. Cin7 / DEAR), Shopify and retail merchandising tools
• Proven experience operating in a $5–20m business environment with a lean team and end-to-end operational ownership
• Commercially minded with strong numerical confidence and attention to detail
• Comfortable working closely with senior leadership in a growing business
• Calm under pressure and quick to find practical solutions
• Highly organised and just as comfortable rolling up your sleeves as you are thinking big-picture
If you’re looking to join a brand that values authenticity, quality and thoughtful growth — and you enjoy building the structure behind the scenes that allows beautiful products and experiences to shine — we’d love to hear from you.
Please send a short cover letter and your CV to employment@friendswithfrank.com.
Expressions of interest for store stylist roles (full time or casual) are now open. Please reach out to employment@friendswithfrank.com with your resumé to apply.