Shipping & Delivery
All orders include tracking. Once dispatched, you will receive a confirmation email with your tracking details.
If your order is delayed, please lodge an enquiry with the delivery provider or contact our customer care team at hello@friendswithfrank.com.
AUSTRALIA
SHIPPING INFO |
COST |
DELIVERY TIME |
STANDARD |
FREE OVER $200 AUD, OR $10 AUD FLAT RATE |
2 - 8 BUSINESS DAYS |
EXPRESS |
$15 AUD FLAT RATE |
1 - 5 BUSINESS DAYS |
CLICK & COLLECT |
FREE |
READY WITHIN ~1 HR |
SAME-DAY |
$30 AUD FLAT RATE |
SAME DAY (ORDER BEFORE 10AM) |
NEW ZEALAND
SHIPPING INFO |
COST |
DELIVERY TIME |
AUS POST INTERNATIONAL EXPRESS |
FREE OVER $300 AUD, OR $20 AUD FLAT RATE |
6 - 12 BUSINESS DAYS |
Duties and taxes may be payable upon arrival and are the responsibility of the customer.
Friends with Frank is legally required to declare the full value of all international shipments and include relevant documentation for customs.
For country-specific import rules, we recommend contacting your local customs office.
Refused international shipments will incur a 25% restocking fee. Original shipping costs are non-refundable.
US
Sent DDP (Delivery Duties Paid) — duties and taxes are included in the item price (no additional charges).
SHIPPING INFO |
COST |
DELIVERY TIME |
AUS POST INTERNATIONAL EXPRESS |
FREE OVER $200 USD, OR $30 USD FLAT RATE |
5 - 9 BUSINESS DAYS |
REST OF WORLD (INCLUDING THE UK)
SHIPPING INFO |
COST |
DELIVERY TIME |
AUS POST INTERNATIONAL EXPRESS |
$30 AUD FLAT RATE |
For the most accurate estimates, please refer to the Australia Post website. |
Duties and taxes may be payable upon arrival and are the responsibility of the customer.
Friends with Frank is legally required to declare the full value of all international shipments and include relevant documentation for customs.
For country-specific import rules, we recommend contacting your local customs office.
Refused international shipments will incur a 25% restocking fee. Original shipping costs are non-refundable.
TERMS & CONDITIONS
Delivery timeframes are estimates only. While we work closely with our shipping partners, some delays are outside of our control.
Friends with Frank is not liable for parcels that are lost, stolen, damaged, or delayed once they have been dispatched or marked as delivered.